Recruitment
Position:

Remote Monitoring Support Representative German Speaking

Location:

Croatia, Zagreb

Industry:

Information technology and Telecomunications

Field of work:

Information technology

Required sections in CV:
  • Work experience
  • Languages
  • Attachment CV
Responsibilities:
  • Daily review of incidents and administrative tasks
  • Create and manage service tickets
  • Provide assistance to client, partners, suppliers and personnel 
  • Perform remote problem determination and problem source identification utilizing tools, procedures, maintenance packages and processes
  • Contribute to maintain and improve client satisfaction
  • Recommend changes to monitoring rules/software, tools, procedures, maintenance packages and processes
  • Timely response and resolution of technical escalations
  • Develop technical skills to ensure highest standards of support capability
  • Participate in a standby/out of hours rotation which will be mandatory at some point
  • 24/7 workshifts are required
Qualifications:

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving their customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Required:

  • Able to effectively execute a logical remote problem determination process
  • Able to work accurately under pressure
  • Good communication and team working skills
  • Highly customer focused and flexible
  • Fluent in English
  • Fluent in German

Preffered:

  • Experience working in a remote support centre
  • Knowledge/experience of ATM hardware platforms, S/W and operating systems preferred
  • Experience in a comparable electro-mechanical environment eg supporting printers, retail POS, kiosks, ticketing machines etc is an advantage
  • Knowledge of ATM or comparable electro-mechanical modules, networking connectivity and typical fault finding/remote problem determination is an advantage
  • Working knowledge of Windows PC hardware/firmware/operating system/application is an advantage
Deadline: 01/07/2022
Please note that only short-listed candidates will be contacted.

If you have any additional questions regarding the position, please contact us Gi Group Croatia.
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