Position:

Technical Agent French

Location:

Croatia, Zagreb

Industry:

Information technology and Telecomunications

Field of work:

Information technology

Required sections in CV:

• Work experience
• Languages
• Attachment CV

Responsibilities:
The Technical agent (French and English-Six Month Project) in the support center is responsible to run the client communication via phone or email, entitles the customer for a special service, delivers the problem determination or problem source identification, creates an action plan, keeps the customer updated about problem resolution progress and triggers the appropriate service delivery method (Fix on Phone, Customer Replaceable Unit, Onsite Service).
 
 
Non-Technical tasks:

• Call Entry, machine identification, entitlement
• Routing/escalation to manufacturer if needed
• Sales involvement if needed
• Technical pre sales information
• Damage & refund
• Handling of client complaints
• Live chat/problem determination chat
• Other client service requests
• Non call center transaction based information requests
• Call tracking and monitoring
• Voice or email client update communication

 
Technical Tasks:

• Standard resolution process
• Problem determination/ problem source identification
• Usage of test equipment & remote tools
• Action plan creation
• Problem management
• Remote Fix/ CRU involvement
• Depot/ onsite repair involvement
• Committed support services

Qualifications:

Client satisfaction will be your ultimate goal in this role.  As a customer service representative, you will be on the front line serving our customers.  You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Required Technical and Professional Expertise

• High client empathy
• Good Communication Skills
• Ability to coordinate multiple tasks
• Good team working skills
• Fluent French in speaking and writing
• Good command of English language
• Flexible and productive working style
• Self motivated and driven individual

Preferred Technical and Professional Experience

• Previous client handling/ facing experience is preferred
• Previous call center experience is preferred
• IT background / interest in IT area is preferred

Required Education

• High School Diploma/GED

Preferred Education

• Bachelor's Degree

Deadline: Expired

Please note that only short-listed candidates will be contacted.

If you have any additional questions regarding the position, please contact us Gi Group Croatia.